Terms and conditions for purchases from Heather Maunders

Original Paintings:
Original watercolour paintings are worked mainly on acid free, 100% cotton rag, watercolour paper (Arches or similar quality) and are available to buy where indicated in the galleries. They will be sent to you unmounted unless specified otherwise by email or telephone. If you would like any further information before purchasing an original painting please email or telephone Heather using contact to discuss details.

Commissions:
Commissions for paintings are welcomed - please get in touch to discuss your requirements, with no obligation. Heather can work from your photographs, eg a pet or source reference material for the painting. She will paint to any size, and once your preferences are determined Heather will be able to give you a quote for the finished work or offer advice based on your ideas and budget. A 25% non-returnable deposit is required upon agreement of a commission contract.

Print Specifications:
Giclee prints (500) are available for most artwork. The print dimensions will be the same as the original painting and may be purchased either unmounted or or if requested, single mounted with backing board and wrapped in cellophane. Unless stated giclee prints are printed on to archival grade paper, buffered to combat acid attack, which may occur if prints are exposed to air pollutants. Prints are produced using archival quality pigment inks and tests have shown that the colours will last 70 - 80 years.

Ordering online: AVAILABLE SOON
To order online, simply select the purchase option you require from the dropdown menu and click the "Buy Now" button. Follow the instructions for purchase through the secure PayPal checkout . You can pay using most major debit or credit cards.

Ordering by post:
Please send your payment in GB pounds (cheque, money order or bankers draft), address and details of your order to Heather Maunders, Victoria House, 61 Ely Road, Little Downham, Ely, Cambs. CB6 2SN UK. Your order will be sent once payment is received and cleared.

Dispatch:
Orders will be dispatched when payment has been received and cleared. This will be confirmed by email normally within 7 days. If your order is not in stock, then Heather will inform you by e-mail.

Delivery and postage - Originals:
On UK mainland, unmounted originals will be sent via Special Delivery . Framed or mounted original paintings will be sent by Royal Mail Parcel Post insured. To international destinations originals will be sent unmounted, by Airsure.

Delivery and postage - Prints:
In the UK mainland mounted prints will be sent Royal Mail Parcel Post uninsured and unmounted prints sent by Royal Mail 1st class postage. To international destinations unmounted prints will be sent via Royal Mail Airmail.

The cost of postage is made clear for all purchase options when you order.

If you would prefer a non-standard delivery please contact Heather with the details.

Packaging:
All unmounted items are securely packaged in a cardboard tube to protect from damage in transit.

Returns and Refunds:
Heather hopes that you will be delighted with your purchase. If, for whatever reason, you are unhappy with your purchase when you receive it, and wish to cancel your order, you are entitled to a full refund within seven working days of purchase provided that the goods are returned to Heather in their original packaging and in their original undamaged state. Please ensure that the goods are insured for the full purchase value on return, as it may not be possible to offer a refund or replacement if they are damaged during the return postage. Once the item has been returned, Heather agrees to refund the original purchase price in full.

Copyright:
In accordance with international copyright law, copyright of all works displayed and sold on this site remains the property of the artist, Heather Maunders. No copying of the work in any form, for any purpose, private or commercial, is allowed without prior agreement in writing from the artist. Unauthorised reproduction of any image will be treated as copyright infringement. The sale of an original does not confer the rights on the purchaser and so representations of the image may subsequently appear as prints or other material. Limited rights can be licensed to allow third parties to use an image. Heather retains full copyright in all her artwork, commissioned or otherwise.

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